FAQs
Frequently Asked Questions (FAQs)
1. The size on the tag is different from the size I ordered. What should I do?
At our store, the sizes displayed on product pages are converted to international standard sizes.
Therefore, they may differ from the actual tag表記.
Please try the item on first.
If the size doesn't fit, rest assured that you can return it in accordance with our return policy.
2. The color of the item I received is slightly different from what I saw on the website.
The color may vary slightly depending on the lighting conditions during photography and the device you are using.
If there are no issues with wearing it, we would appreciate it if you could continue to use it as is.
If you are concerned, we will offer you a promotional code for your next purchase.
Of course, we do our best to prevent such situations.
3. How do I use a discount code?
You can enter your discount code on the checkout screen.
The discount will be applied automatically after entry.
4. I want more detailed information about a product.
On each product page, we provide as much information as possible, such as:
・Size details
・Wearing images
・Care instructions
・Detailed photos
If you still have any questions, please feel free to contact us.
We will assist you carefully.
5. Is it safe to purchase with a credit card?
Yes, rest assured.
Our site uses SSL encryption technology to protect your information.
Your card information will not be seen by third parties.
You can shop safely.
6. How do I choose the correct size?
Sizes may vary depending on the product.
Please be sure to check each product's size chart and select based on the detailed measurements.
7. Can I change the shipping address after placing an order?
It is not possible to change the address after order processing or shipping.
Even before shipping, we cannot guarantee it due to the shop's system, so
please make sure to enter the correct address before placing your order.
8. What if an item from my order is missing?
Please contact service@magictreekids.com immediately.
We will promptly investigate and work towards a resolution.
💛 Other Questions
If you have any questions, please feel free to email us anytime.
service@magictreekids.com
We are dedicated to providing heartfelt support for you and your child.
♥✨