Shipping Policy

At Magic Tree Kids Japan, we carefully pack and deliver your orders with great care.
Here are the details regarding our shipping policy ✨

📦 Processing Time

After confirming your order, we inspect and pack the products.

Typically: Shipping preparation is completed within 2 business days.
※Processing time is not included in the shipping duration.

Total delivery time = Processing time + Shipping time.

🚚 Shipping Time

Delivery times within Japan are as follows:

🇯🇵 Japan: Up to 7 business days ✨

Once your order has shipped, we will send you an email with your tracking number, shipping carrier, and estimated delivery date.
You can easily check the delivery status at any time.

📧 Order Confirmation Email & Shipping Email

After placing your order:

Order confirmation email (details of your order)
A shipping email with a tracking number after shipment

You will receive two emails.

If you do not receive the emails, please also check your spam folder/promotions tab.

🚚 About Shipping Carriers and Tracking Information

Magic Tree Kids partners with reliable international shipping carriers.

It may take 1 to 4 business days for tracking information to be reflected on the shipping carrier's website.
You can check the delivery status at any time using the tracking link.

In rare cases, delays may occur due to weather, traffic conditions, customs procedures, etc.
If there are any delays or issues, our store will provide prompt and thorough support.

💔 Damage During Shipping

Although products are carefully packaged, damage may occasionally occur during transit.

In such cases:

Take photos of the product condition and packaging
Contact the shipping carrier
Contact service@kidsmagictree.com with the same photos

Damage caused by the shipping carrier is not covered by our return policy, but we will provide as much support as possible.

📦 Missing or Incorrect Items

In the unlikely event that an item is missing or you received the wrong item,

📩 Please contact us at within 48 hours of product arrival
service@kidsmagictree.com.

If in stock, the missing items will be shipped at our expense.
If out of stock, a full refund for the relevant product will be issued.

🏠 Incorrect Address Entry (Important)

Please enter your address accurately.

Addresses cannot be changed after shipment.
If returned due to an incorrect entry:
- Reshipment fees will be borne by the customer.
If misdelivered due to an incorrect entry and not returned: No refunds or exchanges will be provided.

⏳ Shipping Delays

Delays may occur due to the following reasons:

Weather/natural disasters
Shipping carrier delays
Payment confirmation
Inventory availability

If there is a possibility of delay, we will notify you by email.
Please contact us if you have any concerns.

↩️ Returns

If you wish to return an item, please check our return policy.

Return shipping costs will be borne by the customer.
If you have any questions, please feel free to contact us at service@kidsmagictree.com.

❌ Order Cancellation/Rejection

We may cancel your order in the following cases:

Suspicion of fraudulent orders
Violation of terms of service
Payment errors
Inventory issues

If we cancel your order due to our circumstances, a full refund will be issued (typically within 3-5 business days).

🔄 Updates to the Shipping Policy

To improve our services, this shipping policy may be updated from time to time.
The policy in effect at the time of your order will apply.

If you have any questions, please feel free to contact us anytime 💌✨
service@kidsmagictree.com