Returns and Refund Policy
Refund Policy
At Magic Tree Kids, we want every delivery to feel "magical."
If you are not satisfied with your purchase, we will gladly assist you π
π Return Period
Please submit your return request within 14 days from the date of product arrival.
π Return Conditions
To be eligible for a return, your item must meet the following conditions:
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Unused, unworn, and unwashed
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All tags, accessories, and packaging materials are included
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Original receipt or order number is available
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You must contact us by email before returning the item (returns without prior contact will not be accepted)
π§ Contact us at: service@kidsmagictree.com
β Return Shipping Fees
Shipping costs for returns are the responsibility of the customer.
For your security, please use a shipping method with tracking.
Once your return request is approved, we will provide you with details for the return address.
Please note that only in cases of defective products or incorrect deliveries will we cover the shipping costs.
π Defective Products/Problems
Please inspect your product immediately upon arrival.
In the following cases, please contact us within 48 hours:
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Damaged
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Defective
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Received a different item than ordered
We will promptly address the situation with an exchange, store credit, or refund, depending on the circumstances.
π« Non-Returnable Items
The following items are not eligible for return:
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Custom-made or personalized items
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Certain hygienic items such as underwear and swimwear
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Sale, clearance, or final sale items
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Items past 14 days after arrival
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Used, damaged, or soiled items
π Exchanges
If you wish to change the size or color, the easiest way is to return the item
and place a new order for the desired item.
πΈ Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
β»Please note that it may take several additional days for your bank or credit card company to process the refund.
If you have not received your refund within 15 business days after approval,
please contact us again by email.